Job Summary
An exciting opportunity has arisen for an administrator to join the Regional Posture and Mobility team at West Midlands Rehabilitation Centre.
Working with both Clinical staff and the existing administration team, you will be involved with contributing to the provision of a comprehensive administration service; you will be a focused and motivated individual with an eye for detail and the ability to work well under pressure. High levels of organisation skills will be required with good IT skills and the ability to learn patient and equipment record systems.
As part of this role, you will be required to liaise with patients, carers and external agencies, the ability to remain calm and be empathetic when dealing with these queries some of which will be from patients who have a range of complex disabilities is essential.
Main duties of the job
1. Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately.
2. Monitor the NHS inbox and respond or escalate all emails into the service in a timely manner.
3. Schedule patients clinic appointments, domiciliary visits and non-face to face activity. Book them on RIO and send relevant information.
4. Record activity and appointment outcomes including: discharges, Did Not Attends (DNAs).
5. Raise and complete complex equipment orders.
6. Deal with telephone enquiries/queries received into the service ensuring any messages are communicated timely and accurately.
7. Update identified Microsoft Outlook calendars, calendars may be shared or belong to individuals.
About Us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Date posted: 21 February 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,071 to £25,674 a year (per annum)
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 820-6987853-ASR
Job locations: West Midlands Rehabilitation Centre, 91 Oak Tree Lane, Birmingham, B29 6JA
Job Description
Job responsibilities
Providing admin support for Regional Posture and Mobility Service - For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Experience
Essential
* Previous office experience
* Working in a customer service type role
Desirable
* Minimum of 3 years office experience
* Experience of working in an admin role in the NHS
* Experience of taking patient/customer phone calls
Microsoft
Essential
* Working knowledge of Microsoft
Desirable
* Evidence of working with Word
* Evidence of working with Excel
* Evidence of working with Outlook
Education
Essential
* Good standard of education
* Evidence of ongoing training
Desirable
* Admin or Microsoft qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Birmingham Community Healthcare NHS FT
Address: West Midlands Rehabilitation Centre, 91 Oak Tree Lane, Birmingham, B29 6JA
Employer's website: Birmingham Community Healthcare NHS FT
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