Our Client are looking for an experienced Live-in Porter to join their team at a luxury residential development in West London. Working Hours: 8.00am - 5.00pm Monday-Friday. Saturday 8.00am - 12.00pm, 1 hour lunch on weekdays. The weekday hours may be altered to 08.30am - 5.30pm or 09.00am - 6.00pm. Salary: £29,000 p.a. Holidays: 20 days plus Public Holidays (currently 8 days in England) Duties include: Provide essential support for the smooth operation and maintenance of a block of 48 residential flats First point of contact for residents, contractors, and visitors Ensure that the building is secure, clean, and well-maintained while delivering excellent customer service to all occupants Conduct daily checks of communal areas, including corridors, lifts, entrances, stairwells, the garage, driveways, carparks, and gardens, to ensure cleanliness and report any maintenance issues. Carry out minor maintenance tasks (e.g., replacing light bulbs, replace batteries in smoke detectors) report more major issues to the Managing Agent. Coordinate and oversee contractors for larger maintenance and repair work, ensuring minimal disruption to residents. Ensure that all contractors sign in and sign out. Oversee the work of the cleaner, who works 5 half days a week, ensuring communal areas are cleaned to a high standard, pointing out areas that need special attention, and addressing any concerns or feedback. Collect rubbish and recycling from flats and take to communal rubbish bins, assisted by the cleaner on weekdays but alone on Saturdays. Serve as the main point of contact for residents, responding promptly to inquiries and resolving any issues related to the building. Manage deliveries, post, and parcels, ensuring secure handling and timely distribution. Help residents to bring luggage and shopping into the building if the resident request help. Provide access to the building for contractors or service personnel and oversee their activities on-site. Monitor resident, visitor and contractor vehicle parking in the car parks and take appropriate action when necessary. Maintain a secure repository of flat door keys, for those residents who want this service. Ensure that the keys are only given to authorised people and that key movements are logged. While manning the front reception desk, undertake access control for visitors and contractor to the building. Monitor and manage the building's security systems (e.g., CCTV and access control). Conduct routine checks to ensure all doors, windows, and communal areas are secure, including once each evening and on Sundays (when in residence). Respond to emergencies and security incidents, following appropriate procedures, including out of hours when in residence. Arrange the replacement of communal door keys and garage remote fobs, and issue to residents. Maintain records of maintenance schedules, residental issues, and contractor activities. Maintain a logbook of events in the building and report key metrics and issues weekly or monthly as required. Liaise with the Managing Agent to report issues, provide updates, and receive guidance on policies. Draft, print and distribute notices to residents, as agreed with the Directors and Managing Agent. Conduct quarterly checks on all communal fire doors. Assist with the organisation of the flats annual door checks. If access for flat door checks is not possible, document the inability to inspect and escalate to Managing Agents. Weekly tests of the fire alarm call points and sensors to ensure functionality and compliance with safety standards. Weekly and Monthly reviews of the H&S planner Ensure all maintenance and service contractors have signed in and provided relevant documentation of their visit. Be familiar with the Building Safety Regulator (BSR) requirements for Higher-Risk Buildings (HRBs). Report unauthorized works to the Managing Agent and assist in resolving compliance issues. Maintain awareness of the types of building works that require approval, such as structural changes, alterations to fire safety systems, or modifications to communal areas.