Job summary The aim of the Programme Management Office (PMO) is to improve patient experience, reform patient pathways across acute and community services and deliver significant savings. The Improvement Project Facilitator will be focussed on supporting the delivery of the Trusts improvement programm Main duties of the job The role will contribute to the effective facilitation of the improvement programme across CDDFT and partner organisations. The post holder will be responsible for leading specific improvement, highly complex, strategic projects as prioritised within the PMO and in line with the clinical priorities of CDDFT. This will be achieved through the deployment of a range of specialist change management and quality improvement tools and techniques to actively promote and support sustainable change; The role will be responsible for actively promoting and supporting Project Managers and Project Teams in service redesign and change management to ensure cost effective, value for money, sustainable quality improvements to key performance areas of the business; The role will advocate the ethos of robust quality improvement approaches and locally support, critique, advise and challenge quality improvement project progress at all levels of CDDFT business infrastructure; The post holder will ensure defined quality improvement projects are robustly managed using agreed project management and/or change management methodology About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. Full Job Descriptions can be found in the adverts supporting documents Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success Date posted 11 March 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time Reference number C9439-2425-1565 Job locations Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Job description Job responsibilities Design, lead and manage large scale, complex, quality improvement projects. This will require the application of highly developed specialist project management and quality improvement knowledge and skills including (but not limited to): - the formulation of project plans and reporting structures; - establishing corporate governance arrangements including risk management; - selecting and agreeing the most appropriate change management / improvement methodologies to achieve the desired outputs; - identifying and agreeing measures of success and determining appropriate baseline performance; - delegating and coordinating work to project team members (from across the organisation and assigned to specific projects) with appropriate monitoring against agreed timeframes; - designing innovative service delivery models and implementing pilot / trial testing and evaluation protocols; - develop and design financial profiles and budget requirements for optimum service delivery models; - evaluation of progress against agreed milestones and outcomes; - taking appropriate action to escalate issues and exceptions Job description Job responsibilities Design, lead and manage large scale, complex, quality improvement projects. This will require the application of highly developed specialist project management and quality improvement knowledge and skills including (but not limited to): - the formulation of project plans and reporting structures; - establishing corporate governance arrangements including risk management; - selecting and agreeing the most appropriate change management / improvement methodologies to achieve the desired outputs; - identifying and agreeing measures of success and determining appropriate baseline performance; - delegating and coordinating work to project team members (from across the organisation and assigned to specific projects) with appropriate monitoring against agreed timeframes; - designing innovative service delivery models and implementing pilot / trial testing and evaluation protocols; - develop and design financial profiles and budget requirements for optimum service delivery models; - evaluation of progress against agreed milestones and outcomes; - taking appropriate action to escalate issues and exceptions Person Specification Special Skills and Knowledge Essential Specialist knowledge of change management and improvement tools and techniques including lean methodology; A good understanding of the NHS environment and the current agenda for change; Excellent interpersonal and leadership skills, including the ability to lead others in challenging current design of services; Ability to negotiate and facilitate within a multi-disciplinary team, often on highly contentious issues; Excellent written and verbal communication skills; Ability to motivate staff from a range of organisations to work collaboratively to improve and change services; Ability to use a coaching style when working with individuals and teams; Ability to foster good working relationships and work effectively as part of numerous teams; Ability to analyse complex facts and situations and develop a range of options; Ability to analyse and present complex and sensitive data / information in a range of formats for different audiences; Ability to independently use a range of information technology packages, including Microsoft Word, Excel and PowerPoint; Ability to prioritise and respond flexibly to frequently changing demands; Special Requirements Essential A commitment to the continuous development of the PMO to be innovative and to constantly seek new ways of working/improving performance Must meet the travel requirements of the post Travelling between and working at different locations, locally, regionally and nationally as required Qualifications Essential Educated to degree at honours level or equivalent level of experience at a senior level; Coaching or facilitation certification or equivalent experience; Project management qualification or equivalent level of specialist experience; Masters level qualification or equivalent, (or willing to undertake) Desirable Leadership qualification; Transformation / Improvement qualification; Experience Essential Experience of working in a change management role in health, social care or the independent sector; Experience of leading and supporting individuals and teams through complex change, using a range of styles including knowledge transfer, coaching and facilitation; Experience of applying project management skills including planning and organising resources to support project implementation / effective risk management / stakeholder management and business case development; Experience of applying service improvement methodology (e.g. Lean, organisation development); Experience of successful collaborative and partnership working within and across organisations; Experience of using own initiative and demonstrating drive, commitment and self-motivation; Evidence of having successfully applied influencing and negotiation skills; Desirable Experience of developing service transformation and improvement plans; Evidence of effecting cultural and behavioural change in complex environments; Experience of a complex NHS environment; Person Specification Special Skills and Knowledge Essential Specialist knowledge of change management and improvement tools and techniques including lean methodology; A good understanding of the NHS environment and the current agenda for change; Excellent interpersonal and leadership skills, including the ability to lead others in challenging current design of services; Ability to negotiate and facilitate within a multi-disciplinary team, often on highly contentious issues; Excellent written and verbal communication skills; Ability to motivate staff from a range of organisations to work collaboratively to improve and change services; Ability to use a coaching style when working with individuals and teams; Ability to foster good working relationships and work effectively as part of numerous teams; Ability to analyse complex facts and situations and develop a range of options; Ability to analyse and present complex and sensitive data / information in a range of formats for different audiences; Ability to independently use a range of information technology packages, including Microsoft Word, Excel and PowerPoint; Ability to prioritise and respond flexibly to frequently changing demands; Special Requirements Essential A commitment to the continuous development of the PMO to be innovative and to constantly seek new ways of working/improving performance Must meet the travel requirements of the post Travelling between and working at different locations, locally, regionally and nationally as required Qualifications Essential Educated to degree at honours level or equivalent level of experience at a senior level; Coaching or facilitation certification or equivalent experience; Project management qualification or equivalent level of specialist experience; Masters level qualification or equivalent, (or willing to undertake) Desirable Leadership qualification; Transformation / Improvement qualification; Experience Essential Experience of working in a change management role in health, social care or the independent sector; Experience of leading and supporting individuals and teams through complex change, using a range of styles including knowledge transfer, coaching and facilitation; Experience of applying project management skills including planning and organising resources to support project implementation / effective risk management / stakeholder management and business case development; Experience of applying service improvement methodology (e.g. Lean, organisation development); Experience of successful collaborative and partnership working within and across organisations; Experience of using own initiative and demonstrating drive, commitment and self-motivation; Evidence of having successfully applied influencing and negotiation skills; Desirable Experience of developing service transformation and improvement plans; Evidence of effecting cultural and behavioural change in complex environments; Experience of a complex NHS environment; Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)