Customer Service Advisor
Location: Dundee City Centre
Contract: Temporary (12 months, potential for extension)
Start Date: 12th May 2025
Working Hours: Monday - Friday, 7 hour shifts between 8am-6pm.
Hybrid Working: Office-based for the first 2 months, then 3 days remote (subject to approval)
Join a Leading Financial Institution & Kickstart Your Career
Are you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to provide customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement.
This is an excellent opportunity to build your career in financial services with full 8 week training programme training, career progression opportunities, and a supportive work environment.
Why Apply?
Competitive Pay: £14.02 per hour with weekly pay
Hybrid Flexibility: Work from home three days per week after the initial 2 months
Career Growth: Structured training and internal career progression opportunities
Great Benefits:
Holiday allowance
Central location
Employee perks, including discounted shopping, travel, and attraction tickets
Well-being support through dedicated apps and Employee Assistance Programme
Inclusive and diverse workplace with a strong support network
What You'll Be Doing
Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
Handing requests for information or changes to details quickly and securely
Ensuring all information is recorded efficiently and accurately
Dealing with situations with care and empathy
What We're Looking For
Strong communication skills and a passion for customer service
Ability to handle queries with confidence and professionalism
Quick learner who enjoys problem-solving and working in a team
Adaptability and a proactive approach to challenges
Diversity & Inclusion
We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know.
Apply today to take the next step in your career