Complaints Specialist
Location: Cheltenham
Company: Marley Risk Consultants
Job Type: Full time (Monday - Friday)
Salary: Negotiable depending on experience.
About Us:
Marley Risk Consultants is at the forefront of innovation in the Structural Warranty Insurance sector. As a dynamic Managing General Agent (MGA) based in the UK, we specialise in crafting bespoke insurance solutions that protect insurers whilst empowering the construction industry to improve quality.
Role Overview:
Our customers are typically private homeowners or managing agents, where we are handling a claim they have made against their New Home Warranty.
In this role you will assist our customers by working to fully understand their complaint and reach an appropriate resolution. You will also feed into our continuous improvement program, sharing your insight into customer experience to support the continued improvement of our services.
Reporting to the Complaints Resolution Manager you will be responsible for managing your own caseload from notification to final resolution.
Key Activities:
1. Ensure complaints are handled in accordance with regulatory standards as set out by the Financial Conduct Authority.
2. Make swift contact with the customer to gain initial ...