Business Support Officer
This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Key Responsibilities:
1. Responsible for the end-to-end processing of patient referrals, appointments, and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence, managing responses to patient requests in liaison with the clinical team and management.
2. Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas, incorporating cover for annual leave, Peer Review Sessions, and Training Sessions. Ensure all staff and sub-contracts are aware of any changes in the usual schedule (i.e., nurses, cleaners, reception cover).
3. Utilise key systems and reports to manage patient waiting times, back-end processing of systems/tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
4. Support management in the sourcing and induction of new employees, contractors, agency, and temporary staff.
5. Responsible for ensuring the administration, reception, and clinical environments are clean, organised, and tidy, reflecting the Company Brand and Values. Report any building maintenance issues to management and liaise with suppliers to agree suitable times for any required work.
Minimum Requirements:
1. Ability to organise and plan own workload effectively.
2. Ability to resolve queries competently and escalate to team leader when necessary.
3. Understanding of customer service and ability to implement effectively.
4. Able to use initiative within the framework of standard processes/procedures.
5. Ability to work within a team environment.
6. Reliable, accurate, and excellent attention to detail.
7. Advanced keyboarding skills.
8. Competent IT skills – Microsoft Office including Outlook.
9. Previous experience in business administration and planning duties in a clinical/medical environment.
This advert closes on Wednesday 18 Dec 2024.
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About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations, such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details, please go to Disability Confident.
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