Location: Pall-Ex House, Victoria Road, Ellistown, Leicestershire, LE67 1FH
Working hours: Monday- Friday – rolling shift pattern 7am-3.30pm, 8am-4:30pm, 9am-5.30pm, 9.30am-6pm (includes Bank Holidays)
We have an exciting opportunity for an experienced IT Support Analyst to join our friendly team. The role will involve providing technical support for the Pall-Ex Group.
Role Specific Responsibilities
1. Support for bespoke business systems
2. Analyse user issues and queries and implement or advise
3. Provide technical support for the Pall-Ex Group
4. Hardware break fix and configure for business related hardware
5. PC Application installation, maintenance and troubleshooting
6. Co-ordinate 3rd party hardware, repair and services
7. Stock, asset and inventory maintenance
8. Analysis of trends and ongoing problems
9. Technical documentation, knowledge articles and user manuals
10. Support internal data and voice networks and infrastructure
11. User training (internal and external)
12. Assist with project work
13. Carrying out installations at depot and customer sites when required
Strengths, Skills and Competencies
1. Previous experience in a similar role (in a logistics setting would be highly desirable but not essential)
2. A bachelor's degree in IT or equivalent is desirable but not required, but any certificates will carry weight in the selection process
3. Highly organised and an excellent communicator
4. Patience and empathy when assisting end-users facing IT difficulties
5. Ability to prioritise workload to meet company and departmental deadlines
6. Strong analytical skills, a problem solver, able to troubleshoot and work alone as well as within a team
What we’d like to give you
1. Excellent salary plus bonus (up to £200 per month based on meeting KPIs)
2. Additional payments for out of hours support (£250 a month for at least one week a month)
3. 24 days annual leave plus Bank Holidays (increasing with length of service)
4. Great pension scheme with life assurance
5. Employee Assistance Programme WeCare
6. Secure onsite parking
7. Opportunities for training and development
8. Excellent opportunities for progression within the Company
We are proud to have been awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk)
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