Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms. Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed. Respond to all queries and requests for assistance from patients and other visitors. Enter requests for home visits including all necessary information. Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection. Ensure reception and waiting areas are kept neat and tidy. Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Receive and make calls as required. Divert calls and take messages as appropriate. Ensure that the system is operational at the beginning of each day. Open up the premises at the start of day and make all necessary preparation to receive patients. Scan hospital letters and other correspondence. Dealing with changes of address. Create new patient records. Replenish any necessary stock Use of all office equipment. Any other duties the management feel appropriate to the role. Please see the attached Job Description in Supporting Documents for more information.