About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Technical Support - Networks
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £38,000 - £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continue to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Technical Specialist.
Key responsibilities:
* Manage and own the functional operation of Switches, Firewalls and Routers within the environment;
* Performing Firewall Configuration, troubleshooting and Administration;
* Monitoring and maintaining switching infrastructure to agreed service levels;
* Managing incidents and problems appropriately within agreed service levels;
* Creating and performing authorized changes to customer environments, attending CABs where necessary;
* Completing software and hardware upgrades periodically;
* Ensure technical documentation is completed and updated to professional standards;
* Contribute to the continuous improvement programs of all technology platforms across the Data centre;
* Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades;
* Contributing to delivering team performance;
* Cover on call as part of a team rota.
Skills and experience:
Essential:
* Cisco Certified Network Associate (CCNA);
* Strong background with troubleshooting core network technologies in large scale / datacentre deployment;
* Minimum 1-3 years’ experience providing support to enterprise level clients in a multivendor environment;
* Good working knowledge and experience with Cisco technologies:
1. Cisco ASA’s;
2. Cisco Routers/Switches;
3. Nexus Series Switches;
4. Juniper;
5. VSS.
* Good working knowledge and experience with VPN technologies:
1. SSL Remote Access VPN;
2. IPSEC Site-to-Site VPN;
3. Experience in providing out of hours support to a 24/7 environment.
Desirable:
* Cisco Certified Network Associate Security (CCNA Security);
* Knowledge and experience with Fortinet technologies:
1. Fortigate Firewalls;
2. FortiManager / FortiAnalyser;
3. Fortinet SDWAN;
4. F5 Loadbalancing.
* Meraki managed devices;
* Cisco FirePower Management Centre/FirePower;
* DMVPN / DVTI / GRE;
* ITIL qualification or awareness of the ITIL processes;
* Experience of working in a multi-client solutions provider.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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