Calling all cruise professionals! My client has a fabulous opportunity for an operations assistant to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. You will have excellent attention to detail and have a passion for delivering exceptional service and teamwork. You will have experience in flight changes using web-based systems and a strong knowledge of airlines and rules.
This is a Monday to Friday role 9-5.30pm based in their luxury Altrincham office.
Role:
* Process and finalise flight, hotel and transfer bookings in line with the companies' policies and procedures.
* Proactively source alternative flights for schedule changes and deliver to customers in a timely and efficient manner.
* Support the customer with pricing and finalising any flight upgrades at the point of booking.
* Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.
* Adhere to policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.
* Act as an Ambassador for the brand and provide a company image to all customers that reflects our Excellence charter.
Responsibilities:
* Work collaboratively with other teammates to ensure exceptional service delivery and ensure the customer is at the forefront of everything we do.
* Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.
* Contribute to supporting the team's learning through attending ship events and feeding back first-hand experiences.
Required Skills:
* Proven experience in an Operations role is essential.
* Strong IT skills including keyboard skills and experience of using the Microsoft Office suite.
* Effective communication skills with the ability to provide exceptional service through varied methodology - i.e., by telephone and email.
* Ability to work independently and as part of a team.
* High level of attention to detail and ability to spot problems and provide resolutions.
* Strong customer service skills to support in resolving issues and providing reasonable resolutions.
* Previous travel industry experience is essential.
Interested?
Please call Hollie on 0161 923 6120 or forward a copy of your CV to hollie@traveltraderecruitment.co.uk.
UK-based candidates need only apply.
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