We are proud to provide 'Outstanding' care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'. Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
Are you:
* Organised?
* Positive?
* Empathetic?
* Reliable?
* Solution focussed?
* IT literate?
* Motivated to support the NHS?
Do you have:
* Customer service experience?
* A good work ethic?
* A "can do" attitude?
* Initiative?
* A passion to improve patient experience?
* A sense of accountability?
As a Clinical Secretary in the Maxillofacial & Orthodontic Department you will play a vital role in supporting clinicians to achieve exemplary patient care. If you enjoy variety in a fast-paced environment wish to be part of a team striving to make a difference and have the ability to work under pressure at times and you can answer "yes" to the above then we want to hear from you.
The successful candidate will need to deal with patients, clinicians & other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team & the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal & written skills & have a "can do" attitude.
Main duties of the job
You will have a good level of IT literacy as you will be using multiple software packages. You will be empathetic, efficient, hardworking & resilient.
This role will keep you both challenged & busy as you work closely with colleagues to support the clinical teams.
Potential applicants should ensure they evidence the skills listed above in their application.
In return we offer our employees:
* Training & development including paid apprenticeships leading to valuable qualifications
* Career progression opportunities
* 27 days paid annual leave plus bank holidays rising to 33 days with continued service
* Contributory pension scheme
* Flexible working patterns
The Trust is an equal opportunities employer & believes in treating everyone with dignity & respect. We encourage applications from all sectors of the community. We are committed to the health & wellbeing of our staff & we have a number of initiatives which promotes our supportive & inclusive approach to staff health & wellbeing, career development & benefits.
Working for our organisation
At East Sussex Healthcare NHS Trust (ESHT) we provide safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex or visiting our local area. We are one of the largest organisations in East Sussex with an annual income of £476 million and we are the only integrated provider of acute and community care in Sussex.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being caring and effective. Our acute hospital at Hastings and our Community Services are also rated 'Outstanding'. Our acute hospital at Eastbourne is rated 'Good'.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
* Evidence of good general education to GCSE Grade C or above, including maths and English
* IT training on office software packages
* NVQ3 Business & Administration or equivalent
Desirable criteria
* NVQ 4 in administration or equivalent
Experience
Essential criteria
* Good level of recent administration experience in a busy office environment
* Customer service experience
Desirable criteria
* NHS experience
Skills
Essential criteria
* Excellent typing, word processing and audio typing skills. IT skills for data entry
Desirable criteria
* Ability to handle difficult situations
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well led
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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