Do you want to help power your career and be part of an evolving energy industry?
An exciting opportunity has arisen for an enthusiastic Connections Support Co-ordinator to join our Field Operations Team.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
Reporting to a Connections Manager, you will be responsible for preparing commercial and regulatory compliant quotations for customer applications for a new or amended electricity supply (connection); for example, to accommodate low carbon technology, such as an electrical vehicle charging point. This is an office-based role where you will deliver personalised customer service from the initial customer enquiry to providing the quotation. You will support the Connection Technicians throughout the delivery of the end-to-end connections process, resulting in a 10/10 customer experience within the region.
We are looking for enthusiastic individuals who are committed to delivering great customer service and who can be a part of a winning team in consistently delivering for our customers on every customer request for a new or amended electricity supply (connection).
Along with a competitive salary between £25,774 - £28,401 (P&A L2 pp6-8)
* Enrolment into our pension scheme
* 25 days holiday
We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and we’ll be in touch.
Key Responsibilities:
* Screening connections applications received from customers for minimum information and any requirements where permits or easements will be required to do the work.
* Releasing schemes to Connection Technicians with an accurate appraisal of the information required to enable them to contact the customer and confirm the details of the required works.
* Producing an estimate of works to meet customer’s requirements for low voltage connections (i.e. for single premises or a small number of properties) in compliance with external standards and internal quick design rules.
* Desktop working on customer requests on electricity service disconnections, diversions, unmetered supplies and street lighting.
* Ensuring the estimates/quotations of work are accurately derived from the current internal price book.
* Providing support to colleagues within the connections teams.
* Managing daily personal workload to ensure compliance with regulatory standards.
* Supporting the Connection Technicians to ensure customers receive an excellent customer service experience.
Key Competencies:
* Customer Service
* Planning
* Decision Making
* Time Management
* Spoken & Written Communication
* Team Working
Qualifications and Attributes
Essential Qualifications:
* Minimum of 2 A Levels or equivalent level of qualification.
Essential Experience:
* Customer service experience.
* Proven time management skills.
Desirable Experience:
* Knowledge of the distribution network.
* Electrical or utilities background.
Posted: 30 October
Closing date for applications: 14 November
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
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