Who will I be working for?
Our client is a fantastic business operating within the global finance market. Their aim is to exceed customer expectations and grow their market share. They offer a supportive, friendly working environment and this role offers an amazing opportunity to grow and develop within the organisation.
What will I be doing?
Your overall aim will be to support the business with day-to-day client support duties, in line with set deadlines and standard operating procedures. Supporting the key objective of the business to maintain excellent standards of customer service and risk management.
Main duties and responsibilities:
1. Ensure good relations and communications with all clients as well as members of the team, to include developing a strong relationship/knowledge with your portfolio of clients, understanding their business sector and debtor type.
2. Efficient and effective Sales Ledger management, prioritising high risk debtors/clients.
3. Accurately and promptly allocate customer receipts, with ongoing monitoring of on account cash levels.
4. Contacting debtors to provide information regarding outstanding balances, obtaining appropriate verification of balances, chasing for payment dates, ensuring correct bank details, appropriate and timely follow up and diary notes.
5. Sending and management of debtor statements and new customer letters.