Location: Rickmansworth, HRT, GB
Work Arrangement: Hybrid
The Inside Sales Representative is part of an office-based team, acting as the primary point of contact for customers across Europe, managing communications from the initial inquiry and quotation stage, through manufacturing and then delivery for the Waukesha Bearings, engineered-to-order product range.
Note: This is a hybrid role, with the option of working 2 days per week from home, and can be based from our offices in either Rickmansworth, Herts. or Glasgow, Scotland. Occasional travel to customer sites throughout Europe may be required on an ad-hoc basis.
What You Will Bring:
* 3+ years’ experience in a similar role, directly managing multiple customer accounts, for a technical or engineered product manufacturing company
* Knowledge of Export Control and Incoterms would be beneficial
* An ability to interpret engineering drawings would be preferred
* Strong communication skills, having a demonstrable ability to effectively correspond with customers, both written and verbally, in a business-to-business environment
* Working in a methodical, process-driven manner, with an excellent eye for detail
What You Will Do:
* Be a primary point of contact for all enquiries & orders from customers and sales forces
* Prepare written correspondence to customers as necessary
* Set prices based on formula pricing and/or factory costings, considering historical information and current policy
* Ensure accuracy of lead-time quoted to customers in collaboration with the manufacturing team
* Work with the team to best manage workload for production to meet customer demand
* Negotiate with customers on issues pertaining to price, lead-time, and special-order requirements
* Follow up with customers on open quotations and close/report on lost quotations correctly
* Retrieve purchase orders, amendments and planning schedules via customer portals
* Undertake contract review of the assigned accounts’ purchase orders and enter into MRP system
* Assist in forwarding engineering information and contract drawings to customers
* Update customer order status reports in conjunction with the manufacturing team
* Liaise with customers and internal groups on conflicts or questions pertaining to open orders and quotations
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