Job Description
Lava Island Operations / General Manager More Than a Job - A Chance to Make a Difference!
* Location: Manchester, CT
* Employment Type: Full-Time
* Reports to: Regional Manager / Senior Management
Why You'll Love Working Here
Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.
* Help families create unforgettable memories
* Lead a high-energy, guest-focused team in a fun, fast-paced environment
* Work in a supportive, team-oriented atmosphere
* Opportunities for career growth and leadership development
* Competitive pay, health benefits including vision and dental, and employee perks
How You'll Make a Difference
As an Operations Manager, you will oversee the daily operations of Lava Island, ensuring an exceptional guest experience while leading a team of approximately 35 employees. Your responsibilities may include:
* Lead & Develop the Team: Train, coach, and support employees to ensure staff performance aligns with company goals and key performance indicators (KPIs).
* Foster a Guest-Centered Culture: Lead by example to create a clean, safe, and welcoming environment where every guest feels valued.
* Oversee Daily Operations: Monitor workflows, prioritize tasks, and allocate resources effectively to maintain smooth park operations.
* Manage Park, Event, & Kitchen Operations: Ensure all safety, cleanliness, and service standards are met across all departments.
* Identify & Solve Challenges: Proactively address any issues impacting guest experience, staff performance, or operational efficiency.
* Maintain Performance Benchmarks: Implement strategies to improve team efficiency, guest satisfaction, and kitchen service.
* Ensure Compliance & Safety: Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff.
* Collaborate for Success: Work with other managers to execute strategies for events, promotions, and new initiatives.
* Support Business Growth: Take on additional responsibilities as assigned by senior management to drive the success of Lava Island.
Are You the Right Fit?
* Leadership & Coaching Experience: Proven ability to supervise and motivate teams in a hospitality or customer-facing environment.
* Hands-On Leadership Approach: Willingness to work alongside the team to ensure accountability and enthusiasm.
* Guest Experience Focus: Passion for delivering exceptional service and creating memorable experiences.
* Strong Organizational Skills: Ability to multitask, manage time effectively, and handle a fast-paced environment.
* Excellent Communication: Strong interpersonal skills for engaging with both staff and guests.
* Problem-Solving Mindset: Proactive approach to identifying and resolving operational challenges.
* Operational & Kitchen Knowledge: Understanding of safety regulations, cleanliness standards, and food service management.
Bonus Skills: Hospitality, adaptability under pressure, collaborative, team-oriented, and detail-oriented.
What You'll Need:
* ServSafe Manager Certification: Current ServSafe Manager Certification or completion within 30 days of hire.
* Physical Stamina: Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs.
* Hands-On Involvement: Willingness to perform physical tasks such as cleaning and park preparation alongside the team.
* Weekends, Evenings & Holidays Availability: Required to meet business needs and guest demand.
* Must Pass a Background Check & Drug Screen: Ensuring a safe and trustworthy environment for guests and staff.
If you're energetic, hardworking, and ready to make a difference, we can't wait to meet you!
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