Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2024-5178 Hotel Coworth Park Division & Department Rooms - Housekeeping Job Title Executive Housekeeper Contract Type Permanent Status Full time Position Overview Join us as an Executive Housekeeper at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as an Executive Housekeeper you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get Fantastic Employee bonus scheme and Excellent Service charge Complimentary stays including breakfast across the Dorchester Collection Hotels 50% F&B discount at selected bars and restaurants within the Dorchester Collection Vibrant Social events that bring employees together including Summer party and Winter ball Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme Apprenticeship, training and development opportunities £1000 bonus when you recommend a friend Access to immediate well being advice, because We Care about our employees What you'll do Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotel’s core standards. Create a training culture within the department. Proactive cleaning management to ensure product is at its best at all times. Implementation and management of stock control processes and procedures to ensure budgets are not exceeded. Identify, implement & monitor new standards to enable service excellence Ensure all team members are enabled to deliver consistently excellent service Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department Have effective communication within department and deal with any issues in a professional manner Be aware of all room statuses and follow up all queries Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up Proactive monitoring and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time. Control all the operating costs within the department to the agreed budgets set Monitor & evaluate team performance & conduct probation reviews and PDPs Assist in recruitment and induction of new team members Participate or lead departmental & Section team meetings and/or training sessions The items shared are the essence of a day in the life of an Executive Housekeeper, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Previous experience in a Leadership position within Housekeeping in a 5 star Luxury environment High levels of energy, great organizational skills and team and time management Consistency in providing the luxury service to our guests and your creativity to tackle daily adventures Motivational and inspirational individual for employees and team to perform at their best An understanding and experience in similar role with an exceptional service excellence Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Front Of House Manager you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPAdorchestercollection.com Job Location United Kingdom Location Blacknest Rd, Sunningdale SL5 7SE Ascot