Shape the Future of Customs Operations Are you ready to lead the way in customs management and innovation? Join us as a National Customs Operations Manager and drive operational excellence, process harmonization, and digital transformation across our national customs activities. Be part of a dynamic team committed to efficiency, compliance, and exceptional customer engagement. Your Role As the National Customs Operations Manager, you will oversee customs operations on a national level for all business units and stand-alone businesses. Your mission will be to enhance productivity through continuous improvement, integrate innovative technologies, and harmonize customs processes across the country. Collaborating with diverse stakeholders, you'll shape the future of customs management while supporting new business onboarding and driving customer satisfaction. Your Responsibilities - Oversee national customs operations to ensure efficiency and compliance. - Implement regional operational blueprints and align them with national practices. - Identify opportunities for automation and outsource standard processes to global services. - Drive continuous improvement initiatives to optimize productivity and efficiency. - Support new business onboarding, including responding to RFQs. - Facilitate system integrations to streamline customs processes. - Represent customs operations in customer meetings and tailor solutions to client needs. - Lead projects to harmonize and improve operational processes. Your Skills and Experiences - Bachelor's degree in Business, International Trade, Supply Chain Management, or a related field. - Certified Customs Broker in a specific market (preferred). - Proven experience in customs operations management with a focus on compliance. - Proficiency in Cargowise or similar customs management software. - Expertise in process optimization, automation, and driving operational efficiency. - Strong leadership skills and the ability to manage cross-functional teams. - Excellent communication and collaboration skills, with stakeholder management expertise. - Fluent in English; additional language skills are a plus. Good Reasons to Join As the National Customs Operations Manager, you'll have the opportunity to drive innovation and transformation in the critical field of customs operations. This role places you at the forefront of operational excellence, working with cutting-edge technologies to shape efficient and compliant processes. You'll collaborate with a diverse and talented team, tackle meaningful projects, and play a key role in ensuring customer satisfaction. With a strong focus on professional growth and development, competitive compensation, and a supportive work environment, this position offers an exceptional platform to advance your career in customs management. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.