Housing Support Worker
Job Type: Permanent Full-Time
Positions: 2
Salary: £24,962 Per Annum + Area Weighting Allowance (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off repayment of £1000 upon successfully completing 9 months service*
*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff - subject to qualifying eligibility of service and not being under notice at the qualifying date.
Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00)
Location: East London
Requirements: Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.
Making a Difference
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales, CAS-2 provides accommodation and support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro's largest single contract and is set to grow by 60% over the next 18 months!
What You Will Be Doing:
In this role, no two days are ever the same, and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you'll meet with service users, discuss support needs, and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You'll also need to assist our service users with applying for Housing Benefit and paying rent. All of our properties require to meet the 'Decent Homes Standard', and to do that, you'll need great attention to detail to ensure that our homes are clean, tidy, and all repairs are reported and actioned, so they are readily available for our service users to move into.
People Who Love This Role Are:
* Resilient - doesn't take the events of the day home with them, undertakes activity to care for their own wellbeing.
* Curious - will ask questions to understand before finding solutions or signposting.
* Emotionally Intelligent - perceptive to human behaviour, instinctively knows when something isn't right.
* Self-Confident - knows their limitations, has a positive outlook, is enthusiastic, and willing to learn.
* Warm Personality - smiles and gives appropriate eye contact.
* Team Player - demonstrates teamwork and supports peers, combines efforts with others.
* Personal Values - match those of Nacro.
What We Are Looking For:
* Genuine Interest in People - wants to interact with people through different methods (phone, email, face to face) and can change their communication style to meet the needs of the audience and situation. Listens, asks questions to confirm understanding, communicates clearly and concisely, and uses common sense to help make decisions.
* Integrity - acts within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns and when to ask for help.
* Ability to Manage Competing Priorities - is organised to deliver, updates systems and reports in a timely manner, sets reminders, and follows up to ensure outcomes happen. Pays attention to detail.
* ICT Literate - training will be given for our systems; need to be able to use Outlook, Word, and Excel at a basic level.
Non-Negotiables:
* Full clean UK driving licence.
* Access to a vehicle - you will be reimbursed for your mileage at 45p per mile.
* Willing to undertake extensive travel for business.
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