Job Title: Customer Engagement Executive
Reporting to: Head Of Customer Engagement
Function: Sales
Location: TR4 9NH
Salary: £25,000 + commission (1st year OTE £35k-£45k)
About Us:
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.
Job Purpose:
The sales team is responsible for growing revenue and profit on all products and services supplied by Focus Group. The customer engagement executive role is integral, ensuring customers are kept up to date with Focus Group’s product portfolio and upselling new features and additional services tailored to each client.
Principal Responsibilities/Duties:
* Maintain and adapt product knowledge
* Cross-sell different products to the existing customer base
* Understand the sales process from start to finish
* Sell upgrades to existing customers
* Create opportunities through lead generation for surrounding teams covering all product offerings
* Look for referrals from current customers to build own client base
* Ensure pipeline and forecasting is accurate at all times throughout the month
* Meet productivity and sales-based KPI’s
Essential Skills:
* Target driven
* Highly organised
* High level of administrative skills and attention to detail
* Exceptional verbal and written skills
* Ability to meet deadlines
* Good interpersonal skills
Benefits:
* Excellent bonus scheme and commission taking your total 1st year package to £35k OTE
* Excellent progression, learning and development potential
* Regular socials in a welcoming, inclusive environment
* Lucrative bonus and incentive schemes
* Pension & Benefits Platform with Exclusive Discounts
Our Values:
* Respect: Treat colleagues and customers with respect
* Integrity: Uphold the highest standards of honesty and fairness
* Teamwork: Engage and collaborate with colleagues and partners
* Ambition: Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
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