Job summary We are looking for someone with good communication and computer skills, who works well in a team and is able to be flexible, working extra hours when required to cover for colleagues holidays and sickness. Previous General Practice experience would be an advantage. You must have an understanding of the need for confidentiality and you must be calm under pressure. Duties include receiving, scanning (if necessary) and reviewing all clinical correspondence that comes into the Practice and coding appropriately, along with other administrative duties. Main duties of the job Duties can include but are not limited to: Document Management Administering Patient Registrations Relaying test results to patients Call and recall of patients for chronic disease reviews Call and recall of patients for immunisations and national screening programmes About us Wellington Medical Centre is a busy vibrant teaching GP practice, with a large team of around 60. The practice operates from a modern, spacious, purpose-built premises. The Practice is forward thinking and adaptable and embraces technology. We are a training practice currently hosting both GP Trainees and Medical Students. Staff training and development is encouraged. The post is eligible for the NHS pension scheme. Date posted 20 February 2025 Pay scheme Other Salary £11.44 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A1748-25-0002 Job locations Mantle Street Wellington Somerset TA21 8BD Job description Job responsibilities DOCUMENT MANAGEMENT Process all correspondence received at the practice either electronically or on paper in a timely manner by means of reading, coding, actioning, communicating and allocating Scanning of paper letters and relevant correspondence and input into patients electronic medical records Clinical coding and filing of documents in accordance with agreed protocols Completing actions e.g. follow up appointments Forwarding documents to other clinicians for action as necessary Filing documents in the patients medical record PATIENT REGISTRATIONS To ensure that all new patients are registered on the computer system promptly and accurately Update the data base with all patient changes or registration statuses as notified To process records of patients who leave our list, including deduction requests. Check, monitor and deal with items as they appear in the GP links system Sort and deal accordingly with any correspondence and manual records received Liaise with Primary Care Support England (PCSE) as required in relation to patient registrations PATIENT TEST RESULTS To relay test results to patients in accordance with practice protocols To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel To investigate any queries with patient test results promptly as necessary To follow up on missing test results as required and record information accurately in the patients notes PATIENT TEST RESULTS To relay test results to patients in accordance with practice protocols To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel To investigate any queries with patient test results promptly as necessary To follow up on missing test results as required and record information accurately in the patients notes PATIENT CALL AND RECALL SYSTEMS Monitor clinical performance achievement against targets Maintain manual and computer based records relating to Cervical cytology, Childhood immunisations and vaccinations, Health Promotion, Chronic disease management Operate patient call and recall systems Job description Job responsibilities DOCUMENT MANAGEMENT Process all correspondence received at the practice either electronically or on paper in a timely manner by means of reading, coding, actioning, communicating and allocating Scanning of paper letters and relevant correspondence and input into patients electronic medical records Clinical coding and filing of documents in accordance with agreed protocols Completing actions e.g. follow up appointments Forwarding documents to other clinicians for action as necessary Filing documents in the patients medical record PATIENT REGISTRATIONS To ensure that all new patients are registered on the computer system promptly and accurately Update the data base with all patient changes or registration statuses as notified To process records of patients who leave our list, including deduction requests. Check, monitor and deal with items as they appear in the GP links system Sort and deal accordingly with any correspondence and manual records received Liaise with Primary Care Support England (PCSE) as required in relation to patient registrations PATIENT TEST RESULTS To relay test results to patients in accordance with practice protocols To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel To investigate any queries with patient test results promptly as necessary To follow up on missing test results as required and record information accurately in the patients notes PATIENT TEST RESULTS To relay test results to patients in accordance with practice protocols To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel To investigate any queries with patient test results promptly as necessary To follow up on missing test results as required and record information accurately in the patients notes PATIENT CALL AND RECALL SYSTEMS Monitor clinical performance achievement against targets Maintain manual and computer based records relating to Cervical cytology, Childhood immunisations and vaccinations, Health Promotion, Chronic disease management Operate patient call and recall systems Person Specification Attitude, Aptitudes, Personal Characteristics Essential Organised and methodical Self-motivated Good levels of concentration Good interpersonal skills Ability to communicate well and succinctly Ability to adapt to a changing environment Ability to cope with fluctuations in the volume of service Committed to providing a quality service Calm under pressure Excellent timekeeper Caring, courteous, calm Commitment to own personal development Willing to learn and to undertake further training Observes good health & safety practices Desirable Flexibility to provide additional cover when required in order to maintain adequate levels of staffing to ensure continuation of core services Qualifications Essential 5 GCSEs including Maths and English or equivalent Skills, Knowledge, Abilities Essential Ability to plan ahead, organise and determine own workload priorities Ability to use own judgment, resourcefulness and common sense Ability to work accurately, particularly when under pressure to meet strict deadlines An understanding, acceptance and adherence to the need for strict confidentiality Attention to detail and quality Ability to work independently Ability to work well as part of a team Desirable Knowledge of clinical databases Experience Essential A good command of English, both in writing and verbally Computer literate, including MS word, excel and Outlook Evidence of continual professional development Desirable Previous experience of working within a GP Practice or medical environment Person Specification Attitude, Aptitudes, Personal Characteristics Essential Organised and methodical Self-motivated Good levels of concentration Good interpersonal skills Ability to communicate well and succinctly Ability to adapt to a changing environment Ability to cope with fluctuations in the volume of service Committed to providing a quality service Calm under pressure Excellent timekeeper Caring, courteous, calm Commitment to own personal development Willing to learn and to undertake further training Observes good health & safety practices Desirable Flexibility to provide additional cover when required in order to maintain adequate levels of staffing to ensure continuation of core services Qualifications Essential 5 GCSEs including Maths and English or equivalent Skills, Knowledge, Abilities Essential Ability to plan ahead, organise and determine own workload priorities Ability to use own judgment, resourcefulness and common sense Ability to work accurately, particularly when under pressure to meet strict deadlines An understanding, acceptance and adherence to the need for strict confidentiality Attention to detail and quality Ability to work independently Ability to work well as part of a team Desirable Knowledge of clinical databases Experience Essential A good command of English, both in writing and verbally Computer literate, including MS word, excel and Outlook Evidence of continual professional development Desirable Previous experience of working within a GP Practice or medical environment Employer details Employer name Wellington Medical Centre Address Mantle Street Wellington Somerset TA21 8BD Employer's website https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre (Opens in a 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