The opportunity
We currently have an exciting opportunity for a Claims Technician based in our Glasgow or Manchester office reporting into a Senior Claims Technician. You will be an active member of the Support function with the overall objective of providing effective support.
This is a hybrid role with a minimum of 2 days in the office.
The role
Your responsibilities will include:
* Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
* Incoming telephone calls / resolve queries.
* Email inbox management.
* Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
* Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
* Ensuring time reporting and billing is compliant with internal standards processing and systems.
* Account management support where required including;
o Developing and running management information
o Fund management
o Aged debt tasks.
* Other ad hoc work as required.
About you - Knowledge and Experience
* A willingness to work towards becoming CILA/CII qualified
* Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
* Good working knowledge of Word and Excel.
* Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
* Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
* Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
* Thrive in a high-pressured working environment.
* Be driven to meet and exceed targets.
* Flexible with regards to travel which may be required.