NA Qualification Post Graduate (preferably MBA) Responsibility Business / Customer : Improve customer satisfaction through engagement and delivery quality. Identify and initiate customer value add projects. Establish and retain high levels of client engagement and relationship. Identify scope for business growth. Project / Process : Responsible for project team deliverables. Ensure audit observations are addressed timely. Drive a culture of. ? proactive risk identification within the process. ? accountability within the team members. Drive. ? process excellence within the team. ? innovation initiatives within the team. ? Drive operational rigor and continuous improvement culture within the area. Identify hi potential resources and chart career path/growth for the HiPot resources. People / Team : Provide guidance and mentorship to team. Facilitate crossfunctional interaction between teams. Conduct 101 with direct reports and performance appraisals Identification of training needs/training plan/records. Manage attrition through skip level meetings, planning interventions, engagement calendars. Succession Planning for the key posts. Deliver communication received from senior management to the team members though town halls, team meetings. Participate in organizational initiatives such as recruitment drives, training programs etc. Must Have Skills Speaking English MS Excel MS Office Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Oct 26 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant. 00056236791