We are looking for an experienced, enthusiastic, and customer-focused Store Manager to lead our team in delivering an unparalleled shopping experience.
Skills and Experience:
* Proven retail management experience in the jewellery industry.
* Strong leadership and team management capabilities.
* Excellent communication and customer service skills.
* Track record of driving sales and achieving targets.
* Detail-oriented and highly organised.
* Proficient with retail management tools.
* Customer-focused with a meticulous eye for detail.
Key Responsibilities:
Store Operations Management:
* Manage and coordinate daily store activities to ensure seamless operations and compliance with company policies.
* Maintain a pristine and visually appealing store environment.
* Serve as the primary liaison with the Rolex Regional Sales Manager.
* Oversee the Martin & Co Rolex ambassador program.
* Manage the Rolex monthly stock purchasing process.
* Conduct quarterly POS meetings with the Rolex Regional Sales Manager.
* Respond promptly and professionally to customer inquiries and concerns, ensuring satisfaction.
Sales and Customer Service:
* Lead, inspire, and motivate a small, dedicated team to consistently achieve and exceed sales and performance targets.
* Build, maintain and enhance strong customer relationships by offering tailored service and expert advice.
* Deliver outstanding customer experiences and ensure all staff are trained to uphold the same high standards.
* Focus on Commercial Reviews with key suppliers, Merchandising, and Events.
* Develop and implement action plans to drive sales and enhance customer experience.
* Encourage the team to excel in both sales and customer service while embodying our values and standards of service.
Team Leadership and Development:
* Uphold and communicate the values and vision of Martin & Co.
* Manage, support and develop staff through regular performance reviews and constructive feedback.
* Cultivate a positive, collaborative work environment that encourages teamwork and innovation.
* Collaborate with the Training Manager to implement effective and comprehensive training programs.
Inventory and Stock Management:
* Oversee inventory processes, including stock control, ordering, and visual merchandising, to maximise sales.
* Maintain optimal stock levels and streamline inventory management procedures.
* Ensure merchandise is well-organised and presented to enhance customer appeal.
* Collaborate with brand ambassadors to coordinate stock procurement and management.
* Monitor and analyse sales performance to identify trends and areas for improvement.
* Ensure accuracy in cash handling and banking procedures.
* Coordinate with the Financial Controller on staff scheduling and event planning.
Marketing and Promotions:
* Plan and manage in-store events, promotions, and marketing initiatives to attract and engage customers.
* Execute promotional strategies and evaluate their success for continuous improvement.
* Collaborate with the marketing team to develop and assess effective campaigns.
* Adapt promotional efforts based on customer feedback and campaign performance.
Compliance and Security:
* Ensure adherence to health and safety regulations within the store.
* Implement and maintain strong security protocols to safeguard stock and premises.
* Handle incidents with professionalism and composure, ensuring minimal disruption.
* Maintain a high standard of presentation for both the store and its valuable inventory.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
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