Job Purpose Running a caseload of cases where the Claimant has reported a minor traumatic brain injury or other injuries that may evolve into higher value cases. The handler will retain cases up to a value of £80k. These cases are mainly RTA cases. You will join a team committed to career development, education and learning. With emphasis on support and guidance you will be part of a team that prides itself on its outcomes and client care. This is an ideal role for someone with OIC/Portal experience who is looking to progress their career into an Intermediate Track Team. Key Duties & Responsibilities Running a caseload of around 150 cases. Ensuring clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication by way of phone calls, video calls and/or meetings. Building a rapport with clients, solicitors and insurers to ensure a consistency of service and loyalty to the business. Continually risk assess from the outset and duration of the case. Prioritise incoming daily post/emails and dealing with anything needing urgent attention while the remainder of the post is dealt with expeditiously and in order of importance and productivity. Support and mentor new/less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc. Working to targets for the settling and issuing of cases. Securing positive client reviews at the conclusion of the case. Experience & Knowledge Experience of running your own caseload of Portal, OIC, Fast and/or Multi/Intermediate track cases within a Personal Injury environment. Have a good knowledge of the CPR and/or relevant case law as well as current legislation in order to progress claims in a timely manner. The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Excellent time management and organisational skills, with a calm and methodical approach to work and a flexible, adaptable attitude to resolving issues. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us We are one of the leading providers of insurance and legal services. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow. Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy