As a Product Manager at TalkTalk, you will be responsible for driving the strategyand delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions.
You will be responsible forour mobile app, ensuring value and viability of what the product team build and are accountable for driving the defined outcomes. You will be an expert in how our customerschoose and use our products, but also have a deep understanding of the market, competitive landscape, and the relevant technology and industry trends.
Key attributes:
1. Empowered decision maker
2. Influencer
3. Problem solver
4. Able to collaborate
5. Data led insights
6. Expert on customers and users
7. Stakeholder relationships
8. Industry expert including competitors, trends and technology
The Team:
You will work in an outcome focussed squad alongside a Product Designer, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
Role Expectations:
9. Understand markets, competition, and customer need requirements in depth.
10. Identify customer problems and delivering business and customer value.
11. Develop solutions to problems by collaborating with internal and external stakeholders as needed across product areas, and functions.
12. Lead all product discovery work for your category
13. Launch new products, capabilities and features, validate assumptions in market, test their performance, and iterate quickly.
14. As well as working collaboratively with your squad you will need to do the same with other teams outside the squad like marketing, legal, UX and customer operations.
Leadership and Impact
15. Provide strategic product leadership and vision for TalkTalk’s mobile apps
16. Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services
17. Experience of storytelling and compelling product narratives to influence stakeholders
18. Drive cross-functional collaboration and alignment across multiple teams and stakeholders
19. Significant impact on the company's revenue, customer satisfaction, and market position
20. Decision making
21. Value prioritisation
Functional Knowledge and Expertise
22. Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies
23. Expertise in product management methodologiesincluding product discovery, backlog management, and delivery processes
24. Proficient in data analysis and leveraging customer insights to inform product decisions
25. Strong knowledge of product strategy, and prioritisation techniques
26. Deep understanding of mobile applications
Cognitive and Analytical Skills
27. Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions
28. Skilled in interpreting and synthesising data from various sources to uncover insights and trends
29. Ability to balance strategic thinking with tactical execution and attention to detail
Interpersonal Skills
30. Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams
31. Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture
32. Skilled in facilitating workshops, presentations, and decision-making processes
Deliverables and Accountability
33. Develop and execute product strategies that align with business objectives and customer needs
34. Lead the product discovery process, including customer research, ideation, and validation
35. Manage and prioritize the product backlog, ensuring alignment with business priorities and customer value
36. Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction
37. Continuously monitor and optimise product performance, leveraging data and customer feedback
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.