Job Advert
Service Advisor
Rygor Auto: Gloucester (Mercedes-Benz Van and Truck)
£30,000 per annum plus bonus opportunities.
* 42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.
Your Role
Rygor Auto is looking for a dedicated Service Advisor to join their team in Gloucester. If you provide exceptional customer service and can confidently and efficiently maximise service and repair bookings, ensuring all resources required in completing the work are available and on schedule – this is the role for you!
Day to day you will be:
* Dealing with customers and ensuring customer satisfaction.
* Utilising workshop loading and ensuring it is up to date.
* Regularly and proactively keeping customers up to date with progress on their vehicle.
* Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
* Identifying customer requirements and where possible, supplying an accurate fully inclusive costing.
* Producing accurate job cards, invoices, estimates and related information.
* Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Producing warranty job cards in line with the manufacturers policy and procedures.
* Accurately recording all work requirements and identifying retail, warranty, internal and non-chargeable repairs.
* Liaising with the Parts Department to ensure availability of parts.
Skills & Behaviours Required for this Role:
* Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the Parts Team about the availability of necessary parts.
* Time Management – When working to deadlines, effective time management is essential. Strong organisation skills are key.
* Resilience - A resilient person has strong coping skills and can draw on these when life presents challenges.
* Motivation - To ensure personal and team success, being motivated is essential.
About You
You will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
This role will be a great fit for you if:
* You have exemplary communication skills via email, telephone, and face-to-face.
* Excellent organisation and administration skills.
* You have previous working experience in administration and/or office environments.
* You can organise and manage your time efficiently to meet deadlines.
* Previous experience in a Service Advisor role.
* Understanding of Kerridge.
Benefits for you
* Working for an official Great Place to Work and UK Best Workplace for three years running!
* Access to 100s of employee perks on Perkbox.
* Auto-enrolment pension.
* A day off for your Birthday.
* Enhanced Maternity and Paternity pay policies.
* Access to our wellness programme and Employee Assistance Programmes.
* Mental Health First Aiders.
* Reward and recognition programmes, including our annual Rygor Group Awards.
* Annual appraisals programme and progression opportunities.
* Manufacturer training and access to our in-house training hub.
* Long service recognition.
* Branded uniform.
* Four times death in service benefit.
* 23 days of annual leave per year plus Bank Holidays.
About Rygor Auto
Rygor are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too.
Our Process
When applying please include a full current CV with your current salary outlined and notice period. We will be in touch to advise if your application will be progressed through to the next stage.
Managing your data
We care about your personal data. By applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
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