Description Motability Operations are currently recruiting for a VRM Growth Specialist to join our team in Bristol on a full-time, permanent basis. As a Growth Specialist, you'll report to the Sales Team Manager and play a key role in engaging with new dealers joining mfldirect. Your mission includes prospecting for new business by seeking out new business opportunities, finding potential dealers and engaging them with mfldirect's offerings. You'll also be responsible for onboarding new dealers, conducting a thorough qualification and triage process, ensuring a great conversion rate on applications to active dealers and then ensuring each dealer is matched with the right team to help them reach their full potential. Based on your understanding of their business needs during onboarding, you'll retain accounts that show growth potential and align with mfldirect's offerings, and during that time you'll handle all aspects of account management, and customer service to support their needs. You'll use your excellent communication skills to engage with leads, prospects and customers, thinking creatively to come up with solutions that drive engagement. You'll spend time talking to people, facing challenges, working as part of a team, and finding ways to overcome barriers and objections, all to drive towards our ambitious growth and engagement targets. Main Responsibilities You will use your exceptional understanding of the sales process and what motivates customers to buy, along with your fantastic approach to sales and engaging with people to build strong relationships and drive growth for the business. Prospecting for New Business: seek out new business opportunities by finding potential dealers and engaging them with mfldirect's offerings. Onboarding New Dealers: Conduct a thorough qualification and triage process to ensure each dealer is matched with the right team. Account Development: Develop accounts that show growth potential and align with mfldirect's offerings. Account Management: Manage all aspects of account management, including claims outcomes, credit increase applications, and general inquiries. Customer Service: Manage customer expectations, adapt your approach to various customer types, and support their daily needs. Communication: Confidently converse over the phone and use digital platforms like Teams to communicate with dealers. Qualifications You'll be expert communicator, who is organized, determined, and resilient and able to deliver a variety of clear, easy or challenging messages over the phone. Minimum criteria: Previous experience of B2B sales, preferably within the motor trade. A proven history in sales and development Excellent PC, internet, and telephone skills. Strong written and verbal communication skills. Experience in a customer-facing role. The ability to structure and manage your own day. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. ADZN1_UKTJ