About the Company We are a highly reputable and well-established company dedicated to delivering exceptional customer experiences through innovative technology solutions. Our commitment to excellence has earned us a strong reputation in the industry, and we are now looking to expand our team with three dedicated and skilled Remote Technical Support Specialists. Job Summary As a Remote Technical Support Specialist, you will provide technical support to customers and internal stakeholders by diagnosing and resolving technical issues efficiently. You will act as the first point of contact for troubleshooting and resolving hardware, software, and network-related issues while maintaining a high level of professionalism and customer satisfaction. Key Responsibilities Respond promptly to customer inquiries via email, chat, and phone, ensuring high levels of customer satisfaction. Diagnose and troubleshoot hardware, software, and network issues, providing effective and timely solutions. Guide customers through step-by-step problem-solving processes and provide remote assistance where necessary. Document technical issues, resolutions, and customer interactions in the companys support ticketing system. Escalate complex or unresolved issues to senior technical teams when necessary. Collaborate with other departments to identify and resolve recurring technical problems. Stay updated with new technologies, company software, and products to provide accurate information and support. Provide feedback to the product development team regarding common technical issues or user experience challenges. Maintain a professional and empathetic demeanour while managing high-pressure situations. Required Skills & Qualifications Proven experience in a technical support or IT help desk role (minimum 2 years). Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications. Experience troubleshooting network connectivity issues (e.g., Wi-Fi, VPN, routers, etc.). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or similar). Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly. Strong problem-solving and critical-thinking abilities. Self-motivated, organised, and able to work independently in a remote environment. Customer-oriented attitude with the ability to handle difficult conversations professionally. Preferred Skills Certifications such as CompTIA A, ITIL, Microsoft Certified: Fundamentals, or similar are a plus. Experience supporting cloud-based tools and platforms (e.g., Office 365, Google Workspace). Familiarity with CRM or ticketing systems such as Zendesk, Freshdesk, or ServiceNow. Work Schedule Monday to Friday: 9 AM 6 PM (GMT) Occasional on-call support may be required, compensated separately. Benefits Competitive daily rate of £250. Full remote working setup provided (laptop, software access, etc.). Opportunity to work for a reputable and growing organisation. Access to training resources for professional development. Supportive and collaborative remote work environment. How to Apply If you are passionate about technology, enjoy problem-solving, and are committed to providing outstanding customer support, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience. Interviews will be conducted virtually, and successful candidates will be contacted within 48 hours of applying. This is a fantastic opportunity to join a respected company and make an immediate impact. Apply today ADZN1_UKTJ