PCN - Ageing Well Admin & Workflow Co-ordinator
This role is a varied multi-faceted non-clinical role within the Ageing Well Team. An administrative workload, this role will be responsible for the coordination of administrative duties and workflow. The role requires a high level of organisation and communication skills and ability to work accurately and under pressure.
The role will directly support both the clinical and non-clinical members of the Ageing Well Team in the organisation of patient's care.
Please note the role is to cover for maternity leave and it is envisaged the post will be for 9 months initially.
We offer:
* 27 days annual leave increasing to a maximum of 33 days leave plus bank holidays pro rata
* 1 week pro rata study leave
* Access to Well Being Support
* Access to Blue light Discount
Please note we are not an Agenda for Change organisation.
Interviews will be held face to face on 5 November 2024 at Dunston Innovation Centre, Dunston Road, Chesterfield S41 8NG.
Main duties of the job
* Co-ordinate and organise monthly reviews in collaboration with care coordinators, clinicians, care homes and any external services as required.
* Maintain accurate and timely patient information.
* Collate data and run searches and reports as required for the Ageing Well Team.
* To work effectively as part of a team to provide cover within the Ageing Well Team when required and to be flexible regarding working hours to meet the needs of the service.
* Obtain relevant information from the team to undertake the administrative tasks as outlined below.
About us
Arc Primary Care is the umbrella organisation of the Primary Care Network (PCN) in Chesterfield and Dronfield. Arc Primary Care is an alliance of GP Practices. Our members consist of 10 GP practices which cover a population of over 100,000 patients. At Arc we are committed to ensuring the sustainability of General Practice (and the time-honoured valued of list-based general practice model) and realising the benefits of working together. We deliver enhanced services within the PCN designed to support and enhance the services offered by our member GP Practices within Chesterfield. We do this by employing staff to work through the Additional Roles Reimbursement Scheme and finding innovative and sustainable solutions to the changing needs of the Practices; we bid for contracts to help tackle health inequalities and drive up standards of care within the Chesterfield and Dronfield locality.
We are committed to high quality collaborative person-centred care. Delivered with integrity and transparency improving health and wellbeing for all.
The Ageing Well Service is a local NHS service, operating on behalf of and as an extension of the usual registered GP practice, who remain responsible for certain elements of patient care. Our service was established (and has been evidenced) to improve access to timely, high quality and holistic (person-centred) care for both care home and housebound patients, as well as improving continuity of care through provision of dedicated care home clinicians.
Job responsibilities
ADMINISTRATIVE TASKS
* Coordinate with healthcare providers and staff to achieve QOF and other national/local health targets.
* Undertake searches and reports from the database in relation to QOF and carry out any necessary actions in a timely basis coordinating meetings with multiple agencies to attend.
* Scanning and coding of all medical correspondence received into the Ageing Well Team.
* Updating of patient records electronically as necessary and when updates are received.
* Keep patients up to date with record updates.
* Managing your time and workload efficiently to ensure efficient running of the service.
* Handle general administrative tasks such as filing, scanning and processing medical correspondence.
* Attend training and staff meetings as required.
* Proficiently use SystmOne/EMIS clinical software for managing patient records, appointments, and clinical data.
* Ensure patient information is accurately entered and maintained, adhering to data protection regulations (GDPR).
* Provide support to clinical staff in navigating and troubleshooting SystmOne/EMIS.
* Data Input - Scanning and coding of all clinical and other correspondence received in the practice, including dealing with any actions marked on the correspondence by a clinician following appropriate protocol.
* To oversee the day-to-day running of the administrative work undertaken to ensure efficient workflows and provide support as required.
* Support the team in the use of the clinical systems.
* Provide guidance in troubleshooting when required.
* Keep up to date with, and understanding of, NHS Targets (QOF, Enhanced Services etc.) and practice performance metrics.
* Excellent organisation and multitasking skills with ability to work under pressure.
* Strong Communication Skills, both written and verbal.
* Good IT skills, including the use of MS (Word, Excel) and Accurx.
* Understanding and implementation of the practice protocols and procedures.
* Effective communication between staff, the organisation, patients and other agencies.
* Support the Ageing well team in the effective use of searches, audits and recalls.
Person Specification
Experience
* Experience of working within health, community, social care or voluntary sector.
* Experience of computer and software packages including excellent use of Word and Excel.
* Experience of Reception/Administration work.
* Experience of using SystmOne and EMIS or any other case management systems.
* Experience of working in a multi-disciplinary team.
Qualifications
* GCSE/GCE Mathematics C.
* Educated to A'Level standard or equivalent.
Skills, knowledge and abilities
* Ability to organise and prioritise workload.
* Ability to work effectively as a member of a team.
* Ability to work effectively with colleagues, patients and external organisations.
* Effective communication, both verbally and in writing.
* Clear, polite telephone manner.
* Experience of using all Microsoft application tools.
* Good time keeping and time management skills.
* Planning and organising.
* Performing under pressure.
* Teamwork.
* Ability to work alone.
* Self-motivated.
* Flexibility.
* High level of Confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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