Job Description
Service Engineer (Field Based)
Midlands
COMPANY
We are an engineering network that supports off-road specialist vehicles including construction and other specialist applications. Our head office supports a comprehensive coverage with numerous depots for all these applications, ensuring reliable service delivery.
The company operates as a very inclusive family with a 'One Team' culture. This culture extends beyond day-to-day tasks; we encourage our depots to engage in fun activities, from charity fundraising to supporting local communities.
ROLE
Based in one of our local depots, you will cover a geographical area, visiting various sites where you will be expected to be the on-site expert. Your responsibilities will include:
1. Conducting diagnostics of heavy machinery such as plant, construction, agriculture, or other off-road specialist vehicles.
2. Performing servicing and repairs to the highest standard for new and existing customers.
3. Representing the company on-site, building relationships with customers.
4. Providing World Class customer service.
5. Documenting knowledge about customer companies and their technical operations.
6. Feedback important customer information to the company.
7. Promoting aftermarket products and services to customers.
8. Carrying out repairs to provide a 'First Time Fix' for customers.
PERSON
The ideal candidate will possess:
1. Good IT skills, including excellent laptop computer technical diagnostics skills.
2. Deep skills in the service and maintenance of heavy equipment from various manufacturers.
3. A professional image at all times.
4. Compliance with company health and safety policies.
5. A recognized qualification in mechanical/hydraulics/engines or similar.
6. A clean driving license and a good driving record.
7. Proof of right to work in the UK.
BENEFITS
Core Hours: 40 hours working week, 08:00 - 16:30, with a half-hour unpaid lunch break.
* Attractive rates of pay and overtime rates.
* Auto-enrolment pension scheme.
* 22 days paid holiday + bank holidays + 1 additional day for every 5 years of completed service.
* Company sick pay scheme.
* Overtime: first 4 hours at time and a half, over and above first 4 hours at double time rate.
* Good additional call-out rates.
* Tool allowance.
* Working away from home allowances.
* Company van and fuel card - option to opt in for personal use of the van.
* Company uniform.
* Company mobile/laptop.
* Free staff parking.
* Additional training programs for employee career advancement.
* Life assurance policy (4 x basic salary).
* Private medical health (contributory).
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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