Main Duties: To include, but not be restricted to: - 1. To ensure that the sample reception team is technically trained to agreed standards. 2. To manage/assess the technical performance/competency of the sample reception team and provide regular feedback to the Head of Department. 3. To oversee departmental rotas and ensure that staffing levels are adequate for maximum effective daily operation and encourage, support and motivate staff to deliver agreed service levels. 4. To deputise for the Specimen Reception manager as required. 5. To maintain your own knowledge and skills to perform the job as detailed in this job description. Including actively updating your training record and reading the Standard Operating Procedures (SOPs) provided and making staff aware of their importance. 6. To maintain a level of service and professionalism as expected, by the company, of the jobholder ensuring that all procedures are documented and updated as required. 7. To ensure the effective ordering and management of consumables into the department. 8. To ensure daily duties are performed by staff as it is outlined in the SOPs for SRA and to otherwise support the HOD develop and implement new procedural guidance for laboratory staff. 9. To support the HOD with management of staff probation, personnel issues, staff absence and annual joint reviews as required. 10. To answer any questions from the sample reception team and seek appropriate advice where required. 11. To inform the HOD of any updates required to SOPs due to procedural changes