IT Support Technician – Stoke on Trent
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1 st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
* Provide efficient and professional 1st line technical support to end-users.
* Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
* Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
* Collaborate with colleagues to implement and maintain IT infrastructure solutions.
Skills and Experience:
* Ideally, 1-2 years of experience in an IT support role.
* Hands-on expertise in Active Directory and Azure administration.
* Knowledge of networking principles and protocols.
* Familiarity with ticketing systems and IT service management tools.
* Familiarity with 3CX Voice over IP systems/technologies would be advantageous.
Benefits
This is a great opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
1. A dynamic and collaborative work environment
2. Opportunities for professional development...