Job Summary
LloydsPharmacy Clinical Homecare Ltd is seeking a seasoned leader to shape and execute a comprehensive strategy for delivering an exceptional patient experience across all channels. As the Patient Service Excellence Director, you will drive excellence, operational efficiency, and quality assurance in alignment with our organization's standards.
About the Role
* We are committed to providing outstanding patient care and service, and we need a dedicated professional like you to lead this effort.
* You will be responsible for developing and implementing strategies to improve patient satisfaction, engagement, and loyalty.
* Working closely with our teams, you will identify areas for improvement and implement changes to enhance the overall patient experience.
Your Key Responsibilities
* Develop and execute a comprehensive patient experience strategy aligned with our organization's vision and goals.
* Lead cross-functional teams to design and implement improvements to patient services and processes.
* Analyze data and metrics to measure patient satisfaction and engagement, identifying areas for improvement.
* Promote a culture of excellence, operational efficiency, and quality assurance throughout the organization.
Requirements
* At least 5 years of experience in a leadership role, preferably in a healthcare or pharmaceutical industry.
* Proven track record of improving patient satisfaction, engagement, and loyalty through strategic initiatives.
* Excellent communication, leadership, and project management skills.
What We Offer
* A competitive salary of £80,000 - £100,000 per annum, depending on experience.
* A dynamic and supportive work environment that encourages growth and development.
* A range of benefits, including health insurance, retirement plan, and paid time off.