Sales Operations Manager supports country lead for product installation and maintenance in UK, building relationships with internal and external partners, and improving products, processes, and tools.
Key Responsibilities:
• Manage end-to-end installation and maintenance process for Pickup And Return Points.
• Execute service roll-out on-time.
• Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
• Monitor performance of service providers, and escalate issues as needed.
• Identify opportunities to improve customer experience and performance.
• Participate in strategic projects, including new product and feature launches.
• Partner with global Partner Operations Program Managers to innovate and develop best practices.
• Report on daily, weekly, monthly KPIs and projects to senior leadership.
Basic Qualifications:
• Degree related to engineering or similar.
• Relevant experience assessing risks and taking decisions based on assessment.
• Relevant experience analyzing data.
• Tech-literate, with ability to learn new systems quickly.
• Relevant experience managing multiple priorities.
• Advanced proficiency in written and verbal English.
Preferred Qualifications:
• Experience in program or operations management, working with hardware and software products.
• Demonstrable experience managing cross-functional and regional programs.
• Experience measuring/optimizing performance.
• Experience managing third party resources on a national scale.
• Knowledge of SQL, advanced Microsoft Excel.
• Six Sigma or Lean certification.