Customer Service Team Leader CSTL Starting From £11.90 Your role in the team: As a Customer Service Team leader at Paddy Power, you will play a crucial role in delivering an exceptional customer service experience. You will be the face of our business, engaging with customers, and providing world-class service. Your passion for technology will allow you to successfully promote our online and retail products and services while ensuring that customers have an epic experience in our retail shops. Join us and be part of a team that is constantly striving to adapt and thrive in the ever-evolving world of retail Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we provide full training… but it's your attitude that counts Does this sound like you? If so, keep reading What you'll be doing: We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include: Responsible for all shop operations including opening and closing procedures Assisting customers to place bets across various channels such as our betting terminals and in-shop transactions Maintaining excellent shop presentation standards to create an inviting atmosphere for customers Adapting to different situations while remaining customer focused Fulfilling social responsibility duties by adhering to established guidelines What we offer: Salary Increase after 6 months. 20% discount on Flutter Shares. Refer & Earn scheme. Maternity & Paternity leave top up. Company Sick Pay scheme (up to 5 weeks). Free eye test & discount on VDU glasses. Birthday Day off. Six Free counselling sessions & 24/7 EAP Telephone Support. Lifestyle and Retail discounts (WRKIT). Company Social Events Financial Wellbeing Platform - (NUDGE) And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.