Role: Customer relationship Manager
Salary: £35,000
Location: Nottingham
Our client a leading designer and manufacture of pet products based in Nottingham are recruiting for a manager to head up their Customer Relationship Management department.
This role is open due to huge growth of the business. This is an exciting opportunity to join an award-winning company with over 24 employees across offices in three countries, including Nottingham, UK, Czech Republic, and South Korea.
Job Summary
As the CRM Manager you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty. You will utilise Klaviyo to manage email marketing campaigns, analyse customer data and optimise communication across all touch points. Your goal is to create a personalised and seamless experience for our customers that enhances their connection with the brand.
Key Responsibilities
Customer Relationship Management
Develop and implement CRM strategies to increase customer retention, loyalty and lifetime value.
Utilise Klaviyo to design and execute email marketing campaigns that align with our brand, voice and business goals.Customer Segmentation and Targeting
Segment the customer base to deliver personalised and targeted communication.
Analyse customer data to identify trends, behaviours, and opportunities for engagement.Campaign Management
Plan, create, and manage email marketing campaigns including automated workf...