About Us
Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do.
We currently have an exciting new opportunity for a Motability Client Liaison Advisor to join our Leeds based Legal Services team on a full-time and permanent basis.
The Role:
Reporting to Customer Response Unit Team leader, you will act as the first point of contact for Motability customer related queries prior to client being allocated to a File Handler. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
* Initial contact with the client referral
* Offering the customer freedom of choice initially
* Converting client and passenger referral into a customer
* Providing clear and accurate information in a user-friendly manner
* Completing telephone Q&A with client
* Instructing Medical Agencies
* Proactively handling the client’s expectations
* Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
* Active listening and communication style
* Highly professional manner
* Reflect the brand image and customer focused ethos
* Instructing the treatment provider
* Achieving KPI targets
What We Are Looking For:
* Excellent telephone manner and a passion for customer service
* Experience of working in a similar role
* Ability to work as a member of a team
* Excellent attention to detail
* Must be able to use own initiative and prioritise
* Flexibility in work content
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Leeds (LS1)
Home Working: 3 days from home / 2 days from the office
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
* 9% Private Pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
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