Job Description - Apprentice - Claims Adjuster (24UKMM20D20230712)
Apprentice - Claims Adjuster, UK & Lloyds
London, UK
Closing date for applications is 10th November 2024. We are looking to host an Assessment Centre on 4th December 2024.
Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.
This is an exciting permanent opportunity for an individual who is looking for an Insurance apprenticeship where you will work on various claims while learning about all elements of Insurance as you develop across a Level 3 Apprenticeship. This role will suit someone interested in Insurance claims, with the ability to adapt to changing workloads and communicate at all levels.
The business we write is truly varied – from large global manufacturing, retail, and hospitality risks to smaller, middle-market companies, care homes, and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key, and through transparent collaboration with them and other relevant stakeholders, we can deliver the service our clients expect.
You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office work. You will also be required, on occasion, to travel and attend our Ipswich office.
Essential Responsibilities:
* Managing a portfolio of claims up to a pre-determined authority level, pro-actively engaging with all stakeholders to resolve claims promptly and fairly.
* Liaison with brokers and/or clients to investigate liability and discuss claims protocols, activity, trends, and defensibility.
* Ensuring all claims are reserved wherever possible, within company guidelines.
* Developing and maintaining strong relationships with Underwriters, Actuaries, and other internal departments as required.
* Providing guidance and direction to Third-Party Administrators and Legal Partners for claims outside of Delegated Authority arrangements.
* Effective diary management of all claims through a diary system to review claims every 90 days.
* Conducting regular meetings with delegated claims partners for oversight of portfolio performance.
* Attending audit performance discussions with key partners to ensure action points are addressed.
* Working with Offshore/Shared Services to enhance service delivery.
* Preparing for and presenting large claim activity to the Management/Leadership team.
* Assisting Underwriters with renewal proposals, ensuring they have the claims detail needed for informed decisions.
* Liaising with Brokers/Co-insurers/other Defendants as required.
* Managing all litigated cases effectively and within company practices.
* Managing static and inactive claims across the wider team as required.
* Analysing data sets to expose outliers and anomalies while adhering to company data protection guidelines.
You will report to a Claims Manager.
Required Skills and Abilities:
* An interest in handling Insurance claims.
* Confident and effective communication skills, both written and spoken.
* Ability to work on team activities or individually.
* Competent in all Microsoft suite products.
* A high level of numeracy and attention to detail.
* Preparedness to seek guidance or authority when uncertain.
* A true commitment to achieving excellence.
* Ability to prioritise tasks and responsibilities.
* Educated to A Level standard or equivalent experience as a minimum.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
AXA XL is an Equal Opportunity Employer.
Location
GB-GB-London
Job Field
Claims
Schedule
Full-time
Job Type
Standard
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