Client Controls Business Associate Job Type: Full-time Location: Newcastle Salary: £25,000 - £35,000 Join our Chief Administration Office (CAO) as a Client Controls Specialist, where you will play a pivotal role in enhancing the delivery of Wealth and Investment services while mitigating operational risks. This position is crucial for supporting client-facing teams by managing business risks, operational events, and emerging risks to boost business productivity and efficiency. Day-to-day of the role: Identify, analyse, and mitigate operational risk issues across client-facing teams. Develop enhancements to processes and outcomes to improve efficiency and effectiveness. Proactively sample processes and assess the effectiveness of controls to pinpoint improvement opportunities. Design and implement control-based solutions to reduce Key Risk Indicators (KRIs), including CASS breaches and operational events. Prepare for meetings and focus groups, including the production of meeting materials and coordination of other initiatives. Monitor key KRIs, Management Information, and other relevant data as required. Organise and deliver targeted training for client-facing teams across multiple office locations, as needed. Ensure the timely delivery of expected outcomes. Required Skills & Qualifications: Must have a solid understanding of risk management principles. Excellent written and spoken English, including proficient report writing skills. Strong numerical skills and proficiency in MS Office 365. Experience within the financial services sector, ideally within a wealth/asset management environment, is highly desirable. Benefits: Competitive salary package. Opportunities for professional growth and development. Dynamic and supportive work environment.