Job summary The Complex Discharge Support Team is looking for enthusiastic, proactive and motivated administrator to join our dynamic team. The post is full time at Queen Elizabeth with cross site working where required at Heartlands Hospital, Good Hope Hospital and Solihull Hospital. Based at:- QEH 1 x 37.5hrs permanent (hours of 8 6 3x a week and 1x 8 5:30 once a week) The team provides a comprehensive 7-day administrative service on behalf of the Trust to support Social Workers, Complex Discharge Nurse Specialists, Ward Staff, Therapists, Community Teams, patients and relatives in the referral and assessment process to facilitate safe and timely discharges from hospital. Flexibility and team working are essential to deliver a high quality service. Main duties of the job The post holder will have dedicated wards and be responsible for the tracking and progressing of individual delayed discharges in specific areas, whether Health or Social care responsibility. This includes maintaining accurate computerised and manual records, inputting data onto the Trust's computer systems, responding to and producing information requests and ensuring that all patient records are kept up to date with any details relevant to the patient's discharge pathway. The post holder is the first point of contact within the Complex Discharge Hub and in conjunction with the wider Complex Discharge Hub Team, actively contributes towards the achievement of department and directorate KPI's (Key Performance Indicators). The post holder will assist the Team Leader, Group Manager, Operations Manager and Clinical Leads of the Hubs in gathering, collating and analysing data. This may include issuing notices in line with legislation The post holder is responsible for liaising and communicating with other members of the Complex Discharge Hub to ensure they receive regular updates throughout the day The post holder will be required to support the escalation arrangements for delayed patients. Deputise as appropriate for the Team Leader, and contribute to the escalation meetings. Work will include providing progress reports and data, using Department/Trust systems and relaying feedback for members not in attendance. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time, Flexible working Reference number 304-1091710 Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description. Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description. Person Specification Qualifications Essential Good general education with at least 5 GCSE or equivalent in English at grade C or above. ECDL. NVQ level 3 in Business Administration or Customer Care or Equivalent Experience Essential Experience of using a full range of IT/Patient administration systems Experience dealing with customer complaints and customer care. The ability to prioritize tasks effectively without direct supervision. Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level Knowledge of confidentiality and data protection principles Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of Person Specification Qualifications Essential Good general education with at least 5 GCSE or equivalent in English at grade C or above. ECDL. NVQ level 3 in Business Administration or Customer Care or Equivalent Experience Essential Experience of using a full range of IT/Patient administration systems Experience dealing with customer complaints and customer care. The ability to prioritize tasks effectively without direct supervision. Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level Knowledge of confidentiality and data protection principles Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)