Our client is an independent leading company in their field of expertise across Southern England, known for their industry knowledge and experience, as well as their commitment to providing quality services.
The Role:
Our client is looking to recruit an experienced and professional Customer Service Advisor who also has experience with upselling products and services, based at their Head Office in Fareham, Hampshire. You will require the skills and competencies to successfully secure and process orders over the telephone, alongside delivering excellent customer service at all times.
Key Responsibilities:
* Providing a high level of customer service over the telephone
* Securing orders by converting calls into confirmed orders
* Upselling products/services wherever practicably possible
* Processing orders and bookings
* Taking payment details and processing payments
* Handling customer enquiries and queries
* Performing general office administration duties
* Supporting other team members/departments when required
Key Skills:
* Excellent telephone manner
* Great communication, interpersonal, and IT skills.
* Very good attention to detail to ensure accuracy of information
* Some sales experience with knowledge and understanding of the sales process and upselling
* Good organisational skills, with the ability to use own initiative
* Hardworking and conscientious
* Positive, motivated, and proact...