Join Our Team as an Onboarding Coordinator!
We are looking to find an Onboarding Coordinator to join our vibrant and energetic team on a temporary-to-permanent basis. If you have a passion for creating exceptional onboarding experiences for new employees and thrive in a dynamic environment, this opportunity is perfect for you!
Location: Stoke-on-Trent, Keele University (Hybrid working - 2 days per week onsite)
Who we are:
We are the world's leading talent advisory and solutions company. We are driven by a powerful purpose – making the future work for everyone. Our services help people fulfil and exceed their potential, building employability and connecting people with opportunities.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
What You’ll Do:
As an onboarding coordinator, you will support candidates throughout their journey of starting a new job. This includes guiding them through the onboarding process, ensuring that they complete all necessary paperwork, and providing them with information about company policies and procedures. You will also be responsible for coordinating orientation sessions and training programs, addressing any questions or concerns new hires may have, and facilitating a smooth transition into their roles. Additionally, you will collaborate with various departments to ensure that new employees have access to the resources and tools they need to succeed from day one.
Key Responsibilities:
* Manage a portfolio of 35-40 onboarding contractor cases
* Handle inbound and outbound calls while maintaining service level agreements
* Serve as the primary point of contact for screening and contract queries.
* Provide timely updates throughout each onboarding process to all stakeholders.
* Send and collate satisfaction surveys to enhance candidate experience.
* Ensure adherence to Data Protection policies and compliance
What We’re Looking For:
* Strong communication skills, both verbal and written.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Methodical and detail-oriented with a customer-first mindset.
* Excellent query resolution and a friendly telephone manner.
* Strong time management skills, able to meet deadlines under pressure.
* Passionate about delivering a “best in class” service every time!
Why Join Us?
* Dynamic Environment: Work in an exciting atmosphere where every day is different
* Career Development: We believe in investing in our team. Enjoy ongoing training, mentorship, and opportunities for advancement.
* Fun Culture: Join a supportive team that values creativity and innovation. We celebrate our successes together
* Flexible Work Options: We understand the importance of work-life balance and offer a hybrid working schedule to suit your needs.
If you are ready to take on this exciting challenge and help shape the future of our client’s onboarding process, and provide a “best in class” service to our candidates we want to hear from you!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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