Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
North Cumbria Community Children and Young People's Services
We are excited to offer the opportunity to join our expanding administrative service as we develop a new single point of access referral hub. We have a number of Administration Officer positions available within the new team and an existing team. The candidates should have experience of working in a similar work environment and previous administrative/secretarial experience is essential due to the demands of the roles.
The post can be based at Carleton Clinic, Carlisle or Lillyhall Business Centre, Workington. Please indicate your preference on application.
The post holder will be working alongside a team of Administrators, Pathway Coordinators, Administration Team Leads, Team Managers and Clinical Managers with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Main duties of the job
1. To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.
2. Provide proactive, comprehensive administrative service and support, including dealing with enquiries, processing referrals, dealing with confidential patient information within the Rio electronic system, preparation and taking notes of meetings.
3. Working as part of an admin team, sharing and supporting the workload.
4. Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff, demonstrating flexibility within the role and supporting other CYPS administrative teams as required.
5. Undertake additional duties as directed by the Admin Team Lead.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilities
1. Secretarial experience working within a team.
2. Experience in a customer/patient and service user focused environment.
3. Excellent communication and interpersonal skills.
4. A good understanding of the RiO system (not essential as training given to those who have not worked on this system before).
5. A good knowledge of Microsoft Word/Office packages and typing qualifications.
6. Good verbal and written communication skills.
7. Minute taking skills as attending MDT meetings and updating RIO and action plans on a screen is required during this.
8. Ability to be self-directed, motivated and contribute positively within a team.
9. Well organised and structured.
10. Demonstrate flexibility in the role.
11. Ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and ensure participation in all relevant training courses appropriate to the role.
Please find attached job description for full details.
We welcome your application.
Person Specification
Education and Qualifications
* General Level of Education to O-Level/GCSE or equivalent.
* Word-processing skills at Level 3 (OCR/RSA Level 3 or the equivalent) qualification(s) in a relevant subject, plus relevant experience.
* NVQ Level 3 in either Business Administration or Customer Care.
Knowledge and Experience
* Previous administrative/secretarial experience.
* Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO).
* Note taking experience.
* Knowledge and understanding of medical and/or specialised terminology.
* Knowledge of NHS Policies and Procedures.
* Experience in processing CPA, Mental Health Act and Safeguarding documentation.
Skills and Competencies
* Excellent communication and interpersonal skills, both written and verbal.
* Excellent organisational and planning skills.
* Ability to uphold confidentiality at all times.
* Flexible attitude to cope with fluctuating workload.
* Experience of working with medical records filing system.
* Experience of managing and maintaining office systems.
* Minute taking experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Carleton Clinic or Lillyhall Business Centre
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