DV C leared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours. The role will involve working in a high secure environment and as a result we require applications from candidates from UK nationals who hold existing DV clearance or as a minimum SC but willing to achieve DV clearance. Troubleshooting a variety of hardware and software issues Logging reports and managing requests Monitoring systems, repairs, upgrades, installations and many other technical tasks Being the first point of contact for customers and escalating issues when necessary Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise Self-motivated and can work on their own initiative Able to navigate a degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology / applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP / MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin