Job Summary
An exciting opportunity has arisen for an enthusiastic and dedicated multi-tasked patient access officer to join our team at Trauma & Orthopaedics based at Braintree Community Hospital with the potential/ability to cover other sites.
You will provide robust admin support to the Orthopaedic Patient Access Team. Ability to be flexible and adaptable for the changing needs of the service are required.
You will have previous experience of working in a fast-paced 'In patient/Patient Access' waiting list environment, together with excellent organisational skills. A confident telephone manner, good IT skills, and understanding of Service Change/development with previous experience of working in the NHS or within healthcare.
Main duties of the job
1. To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales.
2. To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust's Patient Access Policy and the NHS Constitution. These include RTT 18 weeks target and 31 and 62 day cancer targets.
3. To ensure efficient use of theatres.
4. Ensure all patients details are entered and updated accurately on to the Patient Administration System (PAS) and Theatreman.
5. Responsible for effective communication with Consultants and clinical teams, patients, relatives, General Practitioners.
About Us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Date posted
28 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-SUR-MSE-5092
Job locations
Braintree
Chadwick Drive
Essex
CM7 2QU
Job Description
Responsibilities
Please refer to attached Job Description for full list of responsibilities.
Person Specification
Other Factors Essential
* Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to towards everyone who uses or delivers our patient services.
Education & Qualifications Essential
* Educated to A Level or equivalent standard
Knowledge and Experience Essential
* Previous experience of working in the NHS or private sector
Desirable
* Working Knowledge of Lorenzo
Skills and Aptitude Essential
* Understanding of the 18 week target and national definitions
* Ability to use own initiative and excellent organisation and prioritisation skills
* Ability to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Braintree
Chadwick Drive
Essex
CM7 2QU
Employer's website
https://www.mse.nhs.uk #J-18808-Ljbffr