Customer Order Management Representative
6-Month Contract, Remote with Occasional Onsite Visits
We are seeking a Customer Order Management Representative to support our team during a temporary increase in workload. This is a 6-month contract with the potential for extension based on business needs. The role is full-time (37.5 hours per week) with standard working hours of 8:00 AM - 4:30 PM, offering some flexibility.
While this position is fully remote, candidates must be able to travel to the Darlington site to collect IT equipment or, if preferred, to work onsite occasionally.
Key Responsibilities
Manage customer accounts throughout the order lifecycle, including order entry, modifications, escalations, and logistics coordination.
Serve as the primary point of contact for customers, distribution centres, manufacturing teams, and internal departments.
Provide accurate documentation and maintain continuous communication with customers regarding order status.
Investigate and resolve complex customer inquiries by leveraging internal processes and policies.
Escalate unresolved issues with appropriate documentation and follow-ups.
Ensure compliance with export regulations and prepare necessary shipping documentation.
Generate and distribute reports for internal teams and customers.
Support departmental initiatives to improve customer service efficiency and process optimization.
Key Requirements
Proven experience in customer service or order management...