Job Description Desktop Support Technician Pay Rate: $20.00/HR W2 (Increase to $23/HR once hired permanently) Hours: Full time, M-F, 8am-4:30pm Location: Rutland, VT 05759 Duration: Contract-to-Hire Description: Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings. Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Qualifications: Candidates should have 3 years’ experience supporting PC Hardware and software Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site. Ability to handle multiple projects. Experience working in enterprise environment. Ability to setup, configure and add all hardware. A certification is a plus