The Summary:
You will work within the National Cyber and Technology broking and placement team, responsible for a portfolio of GB-based clients with opportunities to work on new prospects where appropriate. You will also support broking strategy and placements led by senior colleagues and fulfil the roles and responsibilities in an account handler capacity as is required by the team.
This role is within the National Cyber and Technology broking and placement team, part of the wider WTW GB Cyber and TMT practice.
The Role:
Client Relationship Management
1. Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
2. Managing a portfolio of clients that renew their cyber insurance programme throughout the year, ensuring that the solutions delivered meet the clients’ demands and needs and deliver profitable business
3. Support senior colleagues with more complex placements to determine appropriate solutions, structure, price and placement strategies that meet the clients’ demands and needs and deliver profitable business for a range of clients
4. Accountability for client service and relationship development direct with individual clients and with specialisms across WTW GB
Broking
5. Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
6. Negotiate placements with the insurance market
7. Prepare and issue market submission emails to obtain quotations
8. Completion of broking and Fair Market Appraisal system in real time
9. Work with senior colleagues in determining appropriate solutions and structuring and pricing the deal for complex accounts
10. Identify appropriate insurers and determine placing strategy in line with the broking protocol
11. Participate in information gathering exercises with clients and prospects
12. Participate in Insurer, client and wording discussions. Recording accurate meeting notes.
13. Ensure ongoing compliance with WTW guidelines and procedures.
Placement Management
14. Complete compliance processing of contracts as per FCA and contract certainty requirements
15. Assist with loading of data into the relevant WTW Systems
16. Support and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards
17. Support the BU in accurate budgeting, forecasting and tracking of revenue
18. Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
19. Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
20. Creating and finalising quotation and certificate documentation to be approved and issued
21. Ensure adherence to Group policies, procedures and all regulatory requirements