Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field.
Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business, supporting our ever-growing customer’s needs.
We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We’ve undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.
Job Title: Contracts Co-ordinator
Reports to: Contracts Manager
Role Type: Fixed Term – 12 months
Location: Kidderminster – Stourport Road, Kidderminster, DY11 7QH
Salary Range: £24,000 – £24,500 depending on Experience
Hours of work: 09:00 – 17:30 - Monday – Friday / hybrid (2 days remote)
Summary and purpose of the Job:
We are seeking a methodically minded individual who has similar experience, such as sales administration or finance background. This role is based within the finance department where the main responsibilities will be to maintain the contract base and process customer agreements onto an order processing system to ensure the smooth transition of customer agreements between the sales and finance departments.
The candidate will work closely with other departments and ensure that customer agreements are accurate and that the customer is invoiced correctly for services. This is a great opportunity to experience a wide range of activities and gain knowledge of the workings of the business.
If you want to further your career within a vibrant and fast-paced organisation, this might be the role for you.
Responsibilities:
* To process and maintain customer database including:
* Processing new agreements
* Updating existing customer schedules
* Maintaining customer database
* Maintaining subcontractor records
* To monitor the service board tickets
* Categorise and prioritise tickets, emails and workload
* Work with other departments to resolve queries
Communication between departments is key for this role as you will be working closely with several teams such as billing, provisioning, operational, commercial and sales.
The successful candidate will have:
* Significant experience as in administrator in an office environment and a high level of attention to detail.
* Experience of providing excellent customer service.
* Working in a team with people of all working styles, backgrounds and experience.
* Excellent interpersonal skills with the ability to communicate at all levels.
* Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
* Ability to prioritise and handle multiple assignments at any given time.
* Highly organised with excellent time management skills.
* A customer focus and a strong 'can do’ attitude.
* Eagerness to learn and develop and go the extra mile when required.
* Reliable and approachable.
The candidate will predominately be based at the Kidderminster office with remote working and commuting to other branches optional.
If you meet the requirements of the role and are seeking an exciting challenge, please click on the apply button uploading your CV and a covering letter.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,000.00-£24,500.00 per year
Ability to commute/relocate:
* Kidderminster: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Location:
* Kidderminster (preferred)
Work Location: In person
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