Job Description
Reservations & Groups Manager
Popular Hotel - Bath
JWR is recruiting for a Reservations & Groups Manager to lead a dynamic team in delivering exceptional guest experiences for a leading, volume driven hotel in the heart of Bath. You will support in driving group revenue bookings in excess of £1m pa.
Salary / Package:
* Salary from £32,000 + 15% annual bonus,
* 32 days holiday
* 40-hour contract,
* Meals on duty
* Park & Ride bus tickets reimbursed
* Discounts across the group
Responsibilities:
* Lead and manage the Reservations team, ensuring high performance and upholding brand standards.
* Monitor guest feedback across various platforms and implement improvements.
* Recruit, train, and develop team members while fostering a culture of excellence.
* Collaborate with other departments to enhance overall guest satisfaction.
* Drive revenue through effective sales strategies and account management.
* Act as Duty Manager, representing the General Manager when required.
Requirements:
* Previous experience in reservations within 4* hospitality.
* Proficiency in Microsoft Office and hotel PMS systems.
* Strong leadership skills with a focus on team development.
* Knowledge of local markets and hotel financial metrics.
* Professional demeanour with exceptional attention to detail.
* Passionate about hospitality and eager to grow in the industry.
If you would be interested in discussing in more detail, send your CV today!
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